CUSTOMER CARE
Our customers are our #1 priority. We love delivering delicious gourmet popcorn with never-seen before flavours. We are always striving to bring you a premium product that is sure to "wow".
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If at anytime you may have a question or concern, we're here to listen. Make sure to contact us and let us know how you're enjoying our product and if we can improve in any way.
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Our Customer Care policy is here to ensure that you, our customer, can purchase our popcorn with confidence.
REFUND POLICY
Refunds are available for any errors made by us or faulty product. A change of mind or unused/unwanted products do not qualify for a refund. Please contact us at info@popculturepopcorn.com.au if you need a refund.
PRIVACY POLICY
HOW DO WE COLLECT YOUR INFORMATION AND WHAT DO WE DO WITH IT?
When you purchase something from our online store, all the information you provide to us at check out, is collected and stored in our secure checkout system on our website (which is operated and governed by Wix.com). We use a reputable third-party payment gateways called Stripe to collect payment information.
If you provide us with your email address, this will be used for general email marketing and is NOT given out to any one outside of our organisation. Email marketing will be used to inform you of discounts, new products and other updates. You may opt out of email marketing at any time.
OUR WEBSITE
Our online store is hosted by Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their safe and secure data storage system, their databases and the general wix.com application. They store your data on a secure server behind a firewall.
PAYMENTS
If you choose a direct payment gateway to complete your purchase, then wix.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Wix.com Terms of Service or their Privacy Statement.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify our privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on our website. If we make changes to this policy, we will notify you here that it has been updated, and send out an email for any major changes.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@popculturepopcorn.com.au